International Return Policy

Returns

Yes, we accept returns for both defective and non-defective products.

Exchanges

No, we do not accept exchanges.

Product Condition

Only new, unused products with original tags and packaging are eligible for returns.

Return Window

Customers have 17 days from the date of receiving the item to initiate a return.

Return Method

In-store
By mail

Return Process

Contact us within 17 days of receiving your item to initiate a return request. You can reach us via WhatsApp text only at +923203403397. We will review your request and provide return instructions. Returns without prior approval will not be accepted. The return shipping label and cost are the customer’s responsibility. A fixed restocking fee of Rs 13,000 applies to all international returns.

Shipping Timelines

USA: Estimated delivery time 1-2 weeks
UK: Estimated delivery time 1 week
UAE: Estimated delivery time 1 week

Damages or Wrong Items

If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

No Returns on Sale Items and Gift Cards

We do not accept returns for sale items or gift cards.

Refunds

Once we receive and inspect the return, we will notify you of the refund status. If approved, the refund will be processed within 15 business days. Please note, your bank or credit card company may take additional time to process the refund.

Refund Delays

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:

Email: casematepk01@gmail.com
WhatsApp: +923203403397